Cancellations and Returns:
a. Sales of purchased samples, seconds, overruns, handmade and historic (Flat Edge, Mid-Century, Seneca, Tile Restoration, etc.) reproduction tile orders may be cancelled within 24 hours of placement, after which ALL ORDERS BECOME FINAL and non-refundable. No cancellations will be accepted after 24 hours. Your tile order is made-to-order, just for you. Exchanges will be considered; please ask.
b. For cancellation requests received within 24 hours: (i) Clay Squared will return your deposit; (ii) you will incur a 6% processing fee on any credit card order; (iii) for orders that ship during the 24-hour window, you are responsible for the cost of the original shipping; and (iv) you are responsible for returning the tiles to our store in good condition and paying all return shipping charges. We encourage you to use a trackable shipping service and purchasing shipping insurance. We cannot guarantee receipt of items you attempt to return, and no refund will be provided unless and until the tiles are received by our store in good condition.
c. Deposits on orders that cannot be completed can be used as store credit only, good for one year from the date of the deposit.
d. If you have extra tiles (those tiles that are unused after a project is finished), you may return up to 10% of your original field tile order within 6 months of the order date, less a 20% restocking fee, for store credit only, good for one year.