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Return & Shipping Policy

Returns & Cancellations
Purchased samples are non-returnable.  Seconds, overruns & made-to-order and historic reproduction tiles are final sale; no refunds will be given; exchanges will be considered.  A 6% processing fee will be charged, if orders are canceled within 18 hours, unless already shipped; then customer pays shipping and the processing fee.  No refund is available after 18 hours. All orders become final; NO EXCEPTIONS.Tiles that are broken during return shipping will be replaced. Any remaining balance will be available as store credit, good for one year.

Shipping PolicyTerms & Conditions: Purchased samples online are non-returnable. Sample pack program - Samples ship within 3 business days. Handmade custom tiles are made-to-order; expect 3 to 4 weeks to complete and deliver. Historic reproduction orders; expect 4 to 6 weeks to complete and deliver.  Deposits are non-refundable; if order is canceled deposit can be used as store credit.  Cancellations: A 6% processing fee will be charged, on credit card orders, if order is canceled within 18 hours. No refund is available after 18 hours. All orders become final; NO EXCEPTIONS. Tiles that are broken during return shipping will be replaced. Any remaining balance will be available as store credit, good for one year.

Oops Policy
Mistakes happen.  If you’ve ordered the wrong tile (color, type or quantity) let us know and we can help make it right.  (This offer is not available for every order.  Orders of 15 sq ft or more are final.)  Call first, to explain your situation.  If you've already received your tile, pay for shipping to return tiles.  Take a picture of the tracking slip or shipping receipt and then send the image to us, so we know the tile has shipped.  If you’re in a rush, you can prepay your new order, to speed things up.  Pay for your order, the return shipping and a one-time administrative fee of 10%.  We’ll order your replacement tile, wait for the return and then reimburse the difference, if any.  No more oops!